Peak Communications combines 75 years of telecomm experience with deep roots in Colorado to provide its clients with a full range of communications technology and personalized services.
We designed Peak Communication’s website in early 2000 as part of an overall branding project. Over the years Peak’s growth began to outstrip the capabilities of their website. When it was time to revamp the website, we had 2 major goals in mind: maintain the brand equity we had helped them establish and build over time, and increase the number of visitors to the site who became actual customers.
As we rebuilt Peak’s website we needed to continue to support their existing brand, while implementing new features, and customizing the messaging and the structure of the content. In addition, we helped to implement a custom Content Management System (CMS) to make it easier for Peak to update their content, blog, and cross-promote products on their own.
We also implemented product-specific request forms to provide visitors an online experience as individualized as the in-person Peak experience, making the purchasing process as simple and easy to follow as possible. An easier decision path to purchase increased visitor conversions and improved Peak’s bottom line. Finally we provided customer registration forms that allowed Peak to streamline their entire customer service process.
The entire process went remarkably smoothly because of our long term relationship with Peak and our deep understanding of the goals and objectives of their brand and of the website redesign.